What action to take with a threatening or harassing creditor

• The Consumer Credit Licensing Bureau (a government department with teeth) deals with consumer credit licensing matters. All companies that supply credit to consumers (not companies) must have a licence. The licence is the ‘life blood’ of any lender, retailer etc. The bureau will take effective action against those who do not act within the rules: if they are informed. All moneylenders must have a licence.

• If a creditor is threatening you, you can either write to the licence bureau, or in a bodily harm threat, contact the police. If a creditor knocks on your door every week, or telephones you constantly at work, at night, and you ask them not to: they are harassing you. The creditor must take legal action or write off the debt.

  Office of Fair Trading
  Consumer Credit Licensing Bureau
  Craven House, 40 Uxbridge Road
  Ealing, London W5 2BS
  Tel: 020 7 211 8000
  

Many thanks to Colin Duguid of Credit to Cash Credit & Debt Management Ltd who is taking the time to provide this information as a service to homeworkers.